Referring to Alcohol and Other Drug Services
BayAODS (Bayside Alcohol and Other Drug Service) provides GP’s, health professionals, and social service providers with a dedicated central intake phone service, offering streamlined access to all Victorian Government-funded alcohol and drug services across the local government areas of Port Phillip, Stonnington, Glen Eira, Kingston and Bayside.
Central Intake is designed to assist professionals to identify and refer clients to the most appropriate services for their needs through a single point of contact.
We support access to services by providing up-to-date information on available treatment and support options, including service availablility and wait times. This enables clients and referring professionals to make informed decisions without needing to contact multiple providers individually.
CONTACT US
Call us between 9am and 5pm Monday to Friday for assistance with referring your clients to the most appropriate service.
Call (toll free): 1800 229 263
Email: [email protected]
Service Types
Central Intake provides access to the following services:
- Assessment
- Non Residential Withdrawl
- Residential Withdrawl
- Residential Rehabilitation Services
- Day Rehabilitation Programs
- Counselling
- Care and Recovery Coordination
- Pharmacotherapy
- Self Help support such as Alcoholics Anonymous and Narcotics Anonymous and SMART Recovery
- Family Support Services
Service Providers
Services that Central Intake will refer clients to, depending on their needs, include:
- Alfred Health (including for emergency referrals)
- Better Health Network
- First Step
- SHARC – Self Help Addiction Resource Centre
- Thorne Harbour Health (formerly Victorian Aids Council)
- Windana Drug and Alcohol Community
- Youth Substance Abuse Service
- Launch Housing
How it works
If you need to refer someone to specialised Alcohol and Other Drug services, you can offer any of the following options:
- Call BayAODS on 1800 229 263 and provide your clients name and phone number. (with consent) We will contact the client directly.
- Email our team on [email protected] and provide your clients name and number (with consent). We will contact the client directly.
- Refer your client by completing this online referral form.
- Tell your client about our Information Sessions and encourage them to attend.
- Give your client our Central Intake phone number and let them call us themselves.