For Family and Friends

For families and friends

If you have a family member or a friend with a drug or alcohol related issues, you can call us to find out about how the alcohol and drug treatment system works and what treatment and support options are available to the person you are concerned about.

You can contact us toll free 1800 229 263 Monday to Friday 9am to 4.30pm

If you are calling in relation to a LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual+) person you can call us or there is a dedicated line. Please call 1800 906 669 Monday to Friday 9 am to 4.30 pm.

Call us

All you need to do is call us and we can talk it over.

Toll free 1800 229 263

03 9690 9778

Concerned about someone?

As a parent, partner, sibling, child or friend of a person with a substance use issue, you have a right to information and support.

You can call and discuss the issues without needing to identify the person you are concerned about.

Many people with drug and alcohol use problems also have mental health issues; and many do not choose to seek the help they need.

Family and friends often share the experience of struggling to cope with watching someone go through these things, often wondering how we could have helped improve the situation. Our staff can speak to you during the call about how you can be supported and what help is available.


As a family member or friend of a person with alcohol and drug use problems, you can ring and refer them to us for help, but having their consent and even support to do this makes it much easier in the long run. However family members are also very welcome to ring to discuss the situation they are facing and how best to take action/be supportive irrespective of the person’s consent.

If it is useful, you can show them the page on this website which explains what to expect when phoning us for help. This page may also provide you with helpful information of services that might be discussed with them.

Information Sessions

Open information session for people impacted by drug use, families and friends to find out more about the services available to them. You will have an opportunity after the session to set an appointment to begin the process.

Who can attend?
Supportive family or friends of individuals contemplating support/treatment are encouraged to attend with the individual seeking support. If the person seeking support does not want family members to attend with them they could learn about the treatment system by attending the session on a different date


Star Health - 240 Malvern Rd, Prahran (About a 9 minute walk from Prahran Train Station)

Every Friday at 1 PM

**Bookings are not required.

Family Drug Helpline

The Family Drug Helpline is a special service offered by people who know what it’s like to be in your situation.

You can call them (1300 660 068, 9am to 5 pm Monday – Friday) and speak to someone who has experienced a close family or friend with a substance use issue, or go to their website and read their information and resources – which have been developed to help you understand how to best manage what is often a very complex and stressful situation.

The Helpline also offers a specific Sibling Support service which aims to address the mental health and wellbeing of all siblings affected by addiction in the family by providing them with a wide range of interactive online support, including fact sheets, stories, emails, videos and a Facebook page. Click here to find out more.