Support for Consumers

BayAODS (Bayside Alcohol and Other Drug Services) is a central access point for all alcohol and drug services located in Port Phillip, Stonnington, Glen Eira, Kingston and Bayside.

We can help you work out whether you need support, and if you do, we can identify which services can help you, and connect you to them.

All you need to do is call us on 03 9690 9778 or toll free 1800 229 263 and we can talk it over.

If you are a GLBTIQ (Gay, Lesbian, Bisexual, Transgender, Intersex and Queer) Individual there is a dedicated line. Please call 1800 906 669 Monday to Friday 9 am to 4.30 pm.

You will be required to complete an initial screen to help work out if you would benefit from support related to your alcohol or drug use.

You can complete this screen by:
• Contacting BayAODS via telephone on 03 9690 9778 or toll free 1800 229 263
• Completing and submitting the screen online here
• Attending an Information Session at Star Health - 240 Malvern Rd, Prahran. There is a session every Friday afternoon at 1pm. Bookings are not required.

If you need a more complex range of services, you will be offered a longer and more detailed assessment with an experienced drug and alcohol worker. This assessment can be conducted by telephone or in person.

After the assessment session, a drug and alcohol worker will prepare an initial treatment plan to support you to begin the recovery process. Once it is underway, the ongoing treatment plan will be further developed with you. The assessment worker may talk to you about the following kinds of services:

Residential services:
• Residential withdrawal services – providing ‘live in’ intensive support to withdrawal for up to 10 days
• Residential recovery services – for longer term support after withdrawal.

Community-based services:
• Counselling - relapse prevention, identification of use patterns and risk factors, family violence and trauma
• Pharmacotherapy (managing withdrawal via prescribed drug substitution)
• Community based withdrawal services – we support you to withdrawal while living at home or in other supportive accommodation.
• Self-help support groups
• Support groups for people to reduce or stop alcohol or drug use
• Specialist clinics for pregnant women with substance use issues
• Stop smoking programs.

You may also be eligible for assistance from a Care and Recovery Coordinator. Their role is to coordinate your access to different services you might need. These could include:
• Mental health services
• General medical practitioners
• Financial counselling services
• Family services – if you have children and they have support needs, or you need support as a parent
• Housing services
• Relationship counselling - to support or rebuild family/partner relationships
• Legal services – if you have outstanding legal issues.
• Family violence services
• Other services as indicated from the information provided by you

If you are not currently dealing with alcohol and drug use, but you’re still worried:
• Available community support options will be explained to you to help you better manage your substance use and your concerns
• You may be offered referral to a General Practitioner and /or an appropriate support group depending on your needs
• If you are dealing with a range of issues that are complicating things – such as homelessness or mental illness, as well as drug and alcohol use issues, you may still be referred to specific alcohol and drug services.

Call Us

All you need to do is call us and we can talk it over.

03 9690 9778

Toll free 1800 229 263