Family and Friends

For families and friends

If you have a family member or a friend with a drug or alcohol related issues, you can call us to find out about how the alcohol and drug treatment system works and what treatment and support options are available to the person you are concerned about.

You can contact us on 03 9690 9778 or toll free 1800 229 263 Monday to Friday 9am to 4.30pm

If you are calling in relation to a GLBTIQ (Gay, Lesbian, Bisexual, Transgender, Intersex and Queer) Individual there is a dedicated line. Please call 1800 906 669 Monday to Friday 9 am to 4.30 pm.

Call us

All you need to do is call us and we can talk it over.

03 9690 9778

Toll free 1800 229 263

Phoning for your own information

As a parent, partner, sibling, child or friend of a person with a substance use issue, you have a right to information and support too.

You can call and discuss the issues without needing to identify the person you are concerned about.

We recognise that many situations are complicated: Many people with drug and alcohol use problems also have mental health issues; and many do not choose to seek the help they need.

Family and friends often share the experience of struggling to cope with watching someone go through these things, often wondering how we could have helped improve the situation. Our staff can speak to you during the call about how YOU can be supported and what help is available.

• If you would like to speak to a person who has their own experience of a close family or friend with a substance use issue you can call the Family Drug Helpline.

• Support for siblings (whether teenagers or adults) is also available from Family Drug Help. Sibling Support aims to address the mental health and wellbeing of all siblings affected by addiction in the family by providing them with a wide range of interactive online support, including fact sheets, stories, emails, videos and Facebook. Log onto sharc.org.au/sibling-support

Phoning for a family member or friend

As a family member or friend of a person with alcohol and drug use problems, you can ring and refer them to us for help, but having their consent and even support to do this makes it much easier in the long run. However family members are also very welcome to ring to discuss the situation they are facing and how best to take action/be supportive irrespective of the person’s consent.

If it is useful, you can show them the page on this website which explains what to expect when phoning us for help. This page may also provide you with helpful information of services that might be discussed with them.

Information Sessions

Every Friday afternoon at 1pm we have free and open information sessions about services available to people with alcohol and drug use issues through BAY AOD and our referral network, and of the supports available for the family members.

You can come any Friday – no booking is required. Our staff will be happy to talk to you about your situation and the person you care about. If the person you are concerned about is open to the idea, you can bring them along. This will give them the information they need if they are considering accessing treatment.

You can download and print off the Information Session flyer.

Family Drug Helpline

The Family Drug Helpline is a special service offered by people who know what it’s like to be in your situation.

You can call them (1300 660 068, 9am to 5 pm Monday – Friday) and speak to someone who has experienced a close family or friend with a substance use issue, or go to their website and read their information and resources – which have been developed to help you understand how to best manage what is often a very complex and stressful situation.

The Helpline also offers a specific Sibling Support service which aims to address the mental health and wellbeing of all siblings affected by addiction in the family by providing them with a wide range of interactive online support, including fact sheets, stories, emails, videos and a Facebook page. Click here to find out more.